Digital Communications Representative

Job Summary

A company is looking for a Digital Communications Representative.

Key Responsibilities

• Receive and respond to incoming chat, email, and SMS in a timely and professional manner
• Document customer interactions and maintain accurate notes in the CRM system
• Escalate unresolved or complex issues to the appropriate member of management

Required Qualifications

• High school diploma or equivalent required
• Customer service experience preferred
• Ability to type 35+ words per minute (WPM)
• Proficient in Microsoft Office programs, including Windows, Excel, Word, and Outlook
• Houston, Texas area resident and authorized to work for any employer in the United States