Tier 1 Desktop Support Technician

Job Summary

A company is looking for a Tier 1 Desktop Support Technician (2nd shift).

Key Responsibilities

• Provide timely support for basic technical problems related to desktops, laptops, and network services
• Create and track help desk tickets to ensure prompt resolution of issues
• Assist with system setups and escalate complex issues to higher-tier support teams

Required Qualifications

• Degree level or equivalent qualification in an IT-related discipline
• Proficient in Microsoft Windows 10/11 and MacOS
• Experience with Microsoft Office 365 and Active Directory
• Familiarity with computer imaging tools and ticketing systems
• Experience with Dell and Apple laptops