Fan Platform Support Specialist

Job Summary

A company is looking for a Fan Platform Support Specialist.

Key Responsibilities

• Review and resolve escalated issues related to fan-facing products, following procedural guidelines
• Evaluate and process order sync issues, facilitating resolutions for resale and account problems
• Participate in incident resolution and assist in defining new tools and enhancements for the support platform

Required Qualifications

• 1-3 years of experience with the Ticketmaster System or related field experience
• Understanding of APIs, GraphQL, and/or programming languages such as SQL, HTML, XML is preferred
• Knowledge of how Ticketmaster departments impact one another and experience with proprietary Ticketmaster Host system language is a plus
• Service-oriented with strong organizational skills
• Ability to handle multiple priorities effectively