Customer Success Manager

Job Summary

A company is looking for a Customer Onboarding & Success Manager.

Key Responsibilities

• Conduct virtual onboarding sessions tailored to customers' business needs, including software setup and initial training
• Serve as the primary point of contact for customers during their first 90 days, ensuring a smooth onboarding experience
• Proactively address customer questions and challenges to help them maximize the software's value

Required Qualifications

• Strong background in customer onboarding, training, success, or support
• Ability to explain complex software features in a clear, user-friendly way
• Experience in a remote customer-facing role
• Familiarity with CRM and customer support platforms
• Tech-savvy and eager to learn new software quickly