Customer Service Representative

Job Summary

A company is looking for a Lead Development Representative - English/Quebecois.

Key Responsibilities

• Handle customer service and technical support inquiries via phone, chat, and email in multiple languages
• Utilize critical thinking to determine next steps while documenting inquiries and resolutions
• Follow escalation procedures professionally when necessary

Required Qualifications, Training, and Education

• Must reside in specified states and pass all assessments, background, and drug screening
• High school diploma or equivalent required
• Fluency in verbal and written English and Quebecois
• Prior CRM experience preferred
• Ability to work flexible shifts based on business needs