Job Summary
A company is looking for a Support Associate to provide customer support and troubleshoot inquiries related to their digital product.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, or chat and track them in a ticketing system
- Collaborate with various teams to ensure a high-quality customer experience and meet service level agreements
- Manage and resolve escalated customer support issues while maintaining accurate documentation
Required Qualifications
- Completed a post-secondary program preferred
- 3+ years of experience in technical support or customer-facing roles
- Ability to thrive in a fast-paced environment with competing priorities
- Healthcare and IoT medical device experience preferred
- Must be able to pass a background check
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