Member Support Specialist

Job Summary

A company is looking for a Support Associate to provide customer support and troubleshoot inquiries related to their digital product.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, or chat and track them in a ticketing system
• Collaborate with various teams to ensure a high-quality customer experience and meet service level agreements
• Manage and resolve escalated customer support issues while maintaining accurate documentation

Required Qualifications

• Completed a post-secondary program preferred
• 3+ years of experience in technical support or customer-facing roles
• Ability to thrive in a fast-paced environment with competing priorities
• Healthcare and IoT medical device experience preferred
• Must be able to pass a background check