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Member Support Specialist

7/11/2025

No location specified

Job Summary

A company is looking for a Support Associate to provide customer support and troubleshoot inquiries related to their digital product.

Key Responsibilities
  • Handle inbound customer inquiries via phone, email, or chat and track them in a ticketing system
  • Collaborate with various teams to ensure a high-quality customer experience and meet service level agreements
  • Manage and resolve escalated customer support issues while maintaining accurate documentation
Required Qualifications
  • Completed a post-secondary program preferred
  • 3+ years of experience in technical support or customer-facing roles
  • Ability to thrive in a fast-paced environment with competing priorities
  • Healthcare and IoT medical device experience preferred
  • Must be able to pass a background check

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