Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Support customer inquiries regarding coverage, rates, billing issues, and policy reviews
• Assist customers in setting up new claim reports and provide empathetic support
• Offer additional products to customers based on their needs

Required Qualifications

• A minimum of two years relevant work experience, or
• A minimum of two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Experience in a customer service role
• Willingness to work full-time, including evenings and weekends