Customer Success Lead

Job Summary

A company is looking for a Lead - Customer Success Management.

Key Responsibilities

• Oversee the implementation of service offerings for various products and assist in using customer data to inform campaign effectiveness
• Act as a key support contact for enterprise clients, providing product demonstrations, training, and optimizing product usage
• Maintain accurate records of client interactions and prepare reports on client activity and satisfaction levels

Required Qualifications

• 3 - 5 years of experience in client support, customer service, or marketing coordination, preferably in B2B SaaS or related industries
• Bachelor's degree from a recognized university or equivalent experience
• Familiarity with project management tools like Asana or Trello
• Experience with CRM platforms and customer success tools
• Ability to adapt to changing environments and manage multiple priorities