Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide high-quality technical assistance and ensure seamless customer experiences.

Key Responsibilities

• Provide professional assistance to customers to identify and resolve technical issues
• Act as Queue Manager during weekend shifts, managing case handling and triaging support requests
• Collaborate with various teams to document bugs and ensure best practices are followed

Required Qualifications

• Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience
• Strong background in Linux, Unix & Windows Enterprise Server OS
• Solid understanding of Internet protocols such as HTTP, SSL, and IPv4/v6
• Experience with cloud-based platform services (AWS, Azure, Google Cloud Platform)
• Working knowledge of Java, web containers, and web servers