Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager for the West region.

Key Responsibilities

• Own strategic projects focused on cloud security, collaborating with sales, support, and engineering teams
• Engage with customers to understand their business vision and advocate for their cloud security needs
• Drive customer enablement and adoption of cloud security best practices through training and governance

Required Qualifications

• 5+ years of experience in customer-facing strategic roles such as CSM, AE, or PM
• Experience working with Fortune 100 customers in cloud-based technology
• Deep understanding of Security SaaS offerings and pricing models
• Ability to learn and adapt to new tools and offerings quickly
• Proven track record of driving customer engagement and advocacy