Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success to oversee customer lifecycle management and drive program success.

Key Responsibilities

• Own success for assigned accounts and programs while building relationships with key energy partners
• Coordinate with internal teams to ensure deliverables and resolve issues for key accounts
• Develop and track key metrics to measure customer performance and satisfaction, providing actionable insights

Required Qualifications

• BA/BS degree with 10+ years of experience in partnership development, client management, or program management in the energy industry
• Experience managing contracts and demonstrated project management skills
• Ability to navigate complex environments and manage multiple projects simultaneously
• Technical degree or MBA is a plus
• Knowledge of utility regulatory environments and demand response programs is beneficial