California Licensed Issue Resolution Coordinator

Job Summary

A company is looking for an Issue Resolution Coordinator II.

Key Responsibilities

• Monitors assignment activity and initiates investigations of reported issues
• Reviews and analyzes contractual obligations and contractor repair estimates
• Maintains communication with stakeholders and provides status updates on complex issues

Required Qualifications

• Bachelor's degree in business administration, management, construction, or a related discipline, or equivalent experience
• 2-4 years of relevant work experience in a customer service environment
• Experience with multi-line adjusting, property/liability, and construction methods
• Ability to analyze and interpret contract terms and insurance principles
• Advanced computer skills and familiarity with XactAnalysis and Xactimate