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Technical Support Engineer

7/9/2025

No location specified

Job Summary

A company is looking for a Technical Support Engineer to join their customer experience team.

Key Responsibilities
  • Serve as Incident Commander during outages and lead response efforts
  • Own technical incidents from detection to resolution, ensuring accountability
  • Communicate effectively with internal stakeholders and customers to keep them informed
Required Qualifications
  • 5+ years of experience as a Senior Linux Systems Administrator, Infrastructure Support Engineer, or Data Center Operations Lead
  • Senior-level Linux system administration experience with command line proficiency
  • Experience running or supporting infrastructure at scale (cloud, bare metal, or both)
  • Scripting experience in Bash, Python, or JavaScript
  • Track record of managing customer escalations and technical communications across all levels

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