Job Summary
A company is looking for a Technical Support Engineer to join their customer experience team.
Key Responsibilities
- Serve as Incident Commander during outages and lead response efforts
- Own technical incidents from detection to resolution, ensuring accountability
- Communicate effectively with internal stakeholders and customers to keep them informed
Required Qualifications
- 5+ years of experience as a Senior Linux Systems Administrator, Infrastructure Support Engineer, or Data Center Operations Lead
- Senior-level Linux system administration experience with command line proficiency
- Experience running or supporting infrastructure at scale (cloud, bare metal, or both)
- Scripting experience in Bash, Python, or JavaScript
- Track record of managing customer escalations and technical communications across all levels
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