Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their customer experience team.

Key Responsibilities

• Serve as Incident Commander during outages and lead response efforts
• Own technical incidents from detection to resolution, ensuring accountability
• Communicate effectively with internal stakeholders and customers to keep them informed

Required Qualifications

• 5+ years of experience as a Senior Linux Systems Administrator, Infrastructure Support Engineer, or Data Center Operations Lead
• Senior-level Linux system administration experience with command line proficiency
• Experience running or supporting infrastructure at scale (cloud, bare metal, or both)
• Scripting experience in Bash, Python, or JavaScript
• Track record of managing customer escalations and technical communications across all levels