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Manager, Merchant Success

7/10/2025

Remote

Job Summary

A company is looking for a Manager, Merchant Success.

Key Responsibilities
  • Manage a team of Merchant Success Managers to drive merchant growth, retention, and satisfaction
  • Coach team members to create exceptional customer experiences and achieve development goals
  • Develop strategic account plans and manage escalations effectively
Required Qualifications
  • Minimum of 2 years of people management experience
  • At least 5 years of experience in customer success or account management, preferably in eCommerce or logistics
  • Proven ability to coach and develop team members
  • Experience in building relationships with senior stakeholders
  • Ability to analyze data and provide strategic recommendations

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