Job Summary
A company is looking for a Healthcare Customer Service Representative (Work from Home).
Key Responsibilities
- Answer incoming calls from providers and members regarding insurance eligibility, benefits, claims, and service authorizations
- Collaborate with internal and external partners to resolve issues related to claims payment, authorization, and eligibility inquiries
- Create, track, and complete Customer Service Incidents to resolve caller issues and meet performance metrics
Required Qualifications
- High School diploma or GED required
- One (1) to three (3) years of customer service experience required
- One (1) to three (3) years in the Health Insurance Industry preferred
- Claims payor experience preferred, but not required
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