Senior Customer Care Representative

Job Summary

A company is looking for a Customer Care Associate III.

Key Responsibilities:

• Serve as the primary contact for complex customer inquiries and provide in-depth product/service support
• Investigate and resolve advanced customer complaints and collaborate with other departments for swift resolutions
• Mentor junior representatives and assist in training and onboarding new team members

Qualifications:

• 3-5 years of experience in a customer service or customer-facing role, preferably in a senior capacity
• Proven ability to resolve complex customer issues and de-escalate difficult situations
• Experience in a specific industry such as SaaS, e-commerce, or telecommunications preferred
• Proficient with CRM software and help desk tools
• Ability to adapt quickly to new information and processes