Benefits Call Center Representative

Job Summary

A company is looking for a Benefits Call Center Representative, local to Pittsburgh, PA.

Key Responsibilities

• Guide members through benefits enrollment and assist with updates to health and pension plans
• Deliver personalized support via phone, email, and webchat, focusing on quality service
• Interpret plan documents and explain them in simple, easy-to-understand language

Required Qualifications and Education

• High school diploma or GED required
• Customer service or call center experience is a plus, but not required
• Tech-savvy with basic computer proficiency
• Bilingual candidates, especially fluent in Spanish or French, are encouraged to apply
• Must be local to Pittsburgh, PA for equipment pickup and occasional in-person meetings