Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate - National Remote.

Key Responsibilities:

• Respond to and resolve customer inquiries regarding benefits, eligibility, and claims on the first call
• Guide customers in understanding consumer-driven health care topics and assist with plan selections
• Contact care providers on behalf of customers to assist with appointment scheduling and connections

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in customer service
• Experience with Windows PCs and proficiency in Microsoft Office Suite
• Ability to work full-time (40 hours/week) during specified business hours, including occasional overtime