Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service - Work from Home.

Key Responsibilities

• Lead daily Call Center operations to meet or exceed goals, KPIs, and client satisfaction standards
• Supervise and support customer service staff, including performance management, coaching, and scheduling
• Monitor KPIs to optimize performance, manage call volume, and adjust workflows as needed

Required Qualifications, Training, and Education

• Associate's degree in business or related field preferred
• 1+ years of supervisory experience in customer service, managing teams of 10-20 staff
• 2+ years in a team lead or senior representative role, with experience in performance management and KPI oversight
• 4+ years of inbound/outbound Call Center experience, ideally in hospitality or the travel/reservation industry
• Basic proficiency in Microsoft Office Suite and familiarity with Call Center software is a plus