Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the primary contact for utility customers, building trusted relationships and providing onboarding and training
• Help customers interpret grid events and improve response strategies while developing documentation for troubleshooting
• Create tailored training materials, lead pilot programs, and drive adoption, retention, and satisfaction through established KPIs

Required Qualifications

• 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector
• Deep understanding of electric grid operations and utility crew dispatch processes
• Strong customer relationship management skills with experience managing complex utility accounts
• Technical proficiency in interpreting grid monitoring data and fault detection signals
• Experience leading customer training sessions or technical workshops