Remote Account Resolution Representative

Job Summary

A company is looking for an Account Resolution Representative to manage collections through inbound and outbound calls.

Key Responsibilities

• Handle inbound and outbound telephone calls to perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all applicable laws including FDCPA, FCRA, and HIPAA

Required Qualifications, Training, and Education

• 1+ years of experience in Collections, Call Center, or Customer Service roles
• Ability to accurately enter and update data on company/client systems
• Experience working in a fast-paced, deadline-oriented environment
• Strong organizational skills and ability to manage multiple tasks
• Flexibility in scheduling, including evenings and weekends as needed