Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager who will focus on driving client engagement and satisfaction.

Key Responsibilities

• Develop and maintain strong relationships with clients, serving as their trusted advisor
• Guide new clients through the onboarding process and ensure effective training
• Monitor client engagement and proactively address any issues to ensure satisfaction

Required Qualifications

• Minimum of 3-5 years of experience in customer success or account management, preferably in the IT industry
• Bachelor's Degree is preferred or equivalent experience
• Ability to understand customer needs and align solutions accordingly
• Knowledge of Salesforce and Microsoft 365
• Willingness to travel within the U.S. to visit key customers (10% travel)