Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will support patients by managing inbound and outbound communications in a healthcare environment.

Key Responsibilities

• Develop and maintain knowledge of products and services to assist patients effectively
• Process orders, verify insurance eligibility, and ensure documentation accuracy
• Facilitate resolution of customer complaints and meet quality assurance metrics

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative roles, insurance customer service, or related fields
• Senior level requires two years of experience and one year in a similar role
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to learn new technologies