Job Summary
A company is looking for a Customer Service Specialist who will support patients by managing inbound and outbound communications in a healthcare environment.
Key Responsibilities
- Develop and maintain knowledge of products and services to assist patients effectively
- Process orders, verify insurance eligibility, and ensure documentation accuracy
- Facilitate resolution of customer complaints and meet quality assurance metrics
Required Qualifications
- High School Diploma or equivalent
- One year of experience in healthcare administrative roles, insurance customer service, or related fields
- Senior level requires two years of experience and one year in a similar role
- Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
- Proficient computer skills and ability to learn new technologies
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