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Customer Service Specialist

7/9/2025

Remote

Job Summary

A company is looking for a Customer Service Specialist who will support patients by managing inbound and outbound communications in a healthcare environment.

Key Responsibilities
  • Develop and maintain knowledge of products and services to assist patients effectively
  • Process orders, verify insurance eligibility, and ensure documentation accuracy
  • Facilitate resolution of customer complaints and meet quality assurance metrics
Required Qualifications
  • High School Diploma or equivalent
  • One year of experience in healthcare administrative roles, insurance customer service, or related fields
  • Senior level requires two years of experience and one year in a similar role
  • Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
  • Proficient computer skills and ability to learn new technologies

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