Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Deliver timely and professional support to customers via email, phone, and live chat
• Troubleshoot and diagnose technical issues related to the software, following standardized processes
• Manage, prioritize, and track support tickets using internal systems

Qualifications

• 1+ years in a SaaS, IT, or Help Desk support role (or relevant internship experience)
• Familiarity with support tools such as Zendesk, JIRA, Salesforce, or similar
• Basic understanding of CRMs, marketing platforms, or willingness to learn
• High school diploma or equivalent required; associate degree or higher preferred
• Willingness to occasionally work weekends or holidays as needed