Customer Support Associate

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities

• Deliver fast, accurate support via chat, email, and phone
• Resolve live session issues, equipment concerns, and user errors
• Monitor safety, escalate emergencies, and make time-sensitive decisions

Required Qualifications

• Experienced in high-volume customer support
• Confident using music studio gear and production setups
• Comfortable working independently and making decisions under pressure
• Familiar with tools like Zendesk, Intercom/Freshchat, and Slack
• Emotionally intelligent, reliable, and mission-driven