Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative who will serve as the first point of contact for customers.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions
• Maintain accurate records of customer interactions and transactions in the CRM system

Qualifications

• Minimum of 1 year in a call center or customer service role
• Familiarity with CRM systems and customer service software is preferred
• Proven ability to troubleshoot and resolve customer issues efficiently
• High school diploma or equivalent is required
• Additional customer service training or certifications are a plus