Customer Experience Concierge

Job Summary

A company is looking for a DIFM Concierge (Remote).

Key Responsibilities

• Provide ongoing support and knowledge of products and services to customers
• Manage customer accounts and respond to inquiries, ensuring exceptional service
• Educate customers on marketing tools and assist with strategy execution

Required Qualifications

• At least 2 years of experience in Customer Service; Account Management experience is a plus
• Technical skills, including proficiency in using a computer and learning new software
• Ability to adapt to changes in processes or technology
• Strong sense of customer care and prioritizing customer needs
• Openness to feedback and ability to work collaboratively as part of a team