Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support client satisfaction and engagement.

Key Responsibilities

• Build and maintain relationships with key decision-makers to drive client engagement and satisfaction
• Manage account inquiries and facilitate resolutions by collaborating with internal teams and external partners
• Monitor customer utilization trends and develop action plans to enhance product engagement

Required Qualifications

• Bachelor's degree or equivalent experience required
• Minimum of 4 years of experience interfacing with healthcare organization representatives
• Ability to work independently and as part of a team
• Intermediate knowledge of Microsoft Office Suite, Salesforce, and client support systems preferred
• Commitment to data protection and adherence to company ethics and policies