Job Summary
A company is looking for a Customer Success Manager to support client satisfaction and engagement.
Key Responsibilities
- Build and maintain relationships with key decision-makers to drive client engagement and satisfaction
- Manage account inquiries and facilitate resolutions by collaborating with internal teams and external partners
- Monitor customer utilization trends and develop action plans to enhance product engagement
Required Qualifications
- Bachelor's degree or equivalent experience required
- Minimum of 4 years of experience interfacing with healthcare organization representatives
- Ability to work independently and as part of a team
- Intermediate knowledge of Microsoft Office Suite, Salesforce, and client support systems preferred
- Commitment to data protection and adherence to company ethics and policies
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