Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Manage a portfolio of existing customers on the platform
• Develop relationships with customers and act as their trusted advisor
• Coordinate with internal teams to resolve customer issues and facilitate solutions

Required Qualifications

• 12+ years of experience in customer success or account management, primarily in health tech
• Familiarity with DRGs and their translation into payment
• Experience in troubleshooting and problem-solving
• Ability to tailor communications to different audiences
• Experience in roles involving project management, customer success management, and training