Job Summary
A company is looking for a Director, Customer Success.
Key Responsibilities
- Manage a portfolio of existing customers on the platform
- Develop relationships with customers and act as their trusted advisor
- Coordinate with internal teams to resolve customer issues and facilitate solutions
Required Qualifications
- 12+ years of experience in customer success or account management, primarily in health tech
- Familiarity with DRGs and their translation into payment
- Experience in troubleshooting and problem-solving
- Ability to tailor communications to different audiences
- Experience in roles involving project management, customer success management, and training
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