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Director of Customer Success

7/11/2025

No location specified

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities
  • Manage a portfolio of existing customers on the platform
  • Develop relationships with customers and act as their trusted advisor
  • Coordinate with internal teams to resolve customer issues and facilitate solutions
Required Qualifications
  • 12+ years of experience in customer success or account management, primarily in health tech
  • Familiarity with DRGs and their translation into payment
  • Experience in troubleshooting and problem-solving
  • Ability to tailor communications to different audiences
  • Experience in roles involving project management, customer success management, and training

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