Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer who thrives in a customer-first, cross-functional environment.

Key Responsibilities

• Diagnose and resolve customer issues, serving as a frontline technical expert
• Design and refine scalable support processes to improve efficiency and customer satisfaction
• Collaborate with cross-functional teams to triage bugs, support onboarding, and provide feedback on product usability

Required Qualifications

• 2+ years of experience in Technical Support Engineering or a related technical customer-facing role
• Comfortable reading logs, querying databases, and using tools like Postman and SQL
• Strong understanding of SaaS technologies and cloud-based architecture
• Proven ability to work efficiently across technical and non-technical teams
• Experience in an early-stage company or ambiguous environment is preferred