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Product Support Specialist

7/11/2025

No location specified

Job Summary

A company is looking for a Product Support Specialist to serve as a local helpdesk analyst for customer escalations and issue resolution.

Key Responsibilities
  • Troubleshoot customer configuration and software issues, escalating complex problems as needed
  • Analyze logged incidents to identify trends and collaborate on process improvements
  • Maintain clear documentation and ensure proper follow-up with customers regarding issue status
Required Qualifications and Education
  • Some University or Post-secondary Education required
  • Basic familiarity with software products and user interactions (no coding required)
  • Experience using ticketing systems such as Jira and Zendesk
  • Comfort with logs, dashboards, and monitoring tools (e.g., New Relic, Kibana)
  • Strong analytical and troubleshooting skills

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