Billing Services Supervisor

Job Summary

A company is looking for a Supervisor of Billing Services.

Key Responsibilities

• Supervise daily operations of call center agents, establish workflows, and oversee staff training and performance evaluations
• Develop departmental goals and policies, monitor staff productivity, and ensure compliance with organizational standards
• Provide outstanding customer service, address escalated patient concerns, and identify opportunities for performance improvement

Required Qualifications

• Associate's degree in Business, Accounting, Public Administration, or Hospital Administration
• Three years of relevant experience with at least one year in a senior level or team lead role (or equivalent experience based on education level)
• Experience in a call center or customer service environment preferred
• Knowledge of insurance policies and patient coverage verification
• No licensure or certification required