L2 Helpdesk Technician

Job Summary

A company is looking for a L2 Helpdesk Technician to troubleshoot complex support tickets and assist in case investigations.

Key Responsibilities:

• Advanced troubleshooting of complex issues while considering client needs
• Record inquiries and issues within service tickets and serve as a point of contact for technicians
• Develop self-help materials and provide technical documentation for escalated issues

Required Qualifications:

• 2 - 5 years' experience in a customer service role
• Proficient in Microsoft Office applications
• Expertise in LEAP Legal Software Applications
• Experience in providing technical support
• 6+ months experience with LEAP Helpdesk