Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, SMB- Fitness & Wellbeing.

Key Responsibilities

• Manage a portfolio of SMB accounts, focusing on retention and growth opportunities
• Execute the full sales cycle for renewals and upsells within the account portfolio
• Act as a product expert, driving adoption and addressing client challenges

Required Qualifications

• 1-2 years of experience in Account Management or Customer Success, preferably in a SaaS environment
• Experience managing a high volume of accounts and engaging in 1:many campaigns
• Skilled in negotiating contract terms and addressing pricing objections
• Highly proficient with CRM applications and Microsoft Office Suite
• Experience in the fitness industry, preferably boutique fitness; BA/BS Degree preferred