Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II.

Key Responsibilities

• Manage customer accounts and provide monthly product review reporting and optimization recommendations
• Analyze and review customers' digital performance and troubleshoot website issues
• Assist in driving customer retention and identifying business growth opportunities

Required Qualifications

• Bachelor's degree or equivalent experience
• Google Analytics Certified
• 2+ years of account management and/or dealership experience
• Proficient knowledge of MS Office Suite and Salesforce Service Cloud
• Ability to work various shifts including evenings and weekends