Senior Customer Success Manager

Job Summary

A company is looking for a Senior Group Manager, Customer Success.

Key Responsibilities:

• Lead and develop a team of high-performing Customer Success Managers
• Serve as an internal coach for direct reports, focusing on engagement and strategies to meet goals
• Track and report on team performance regarding renewal, expansion, and satisfaction targets

Qualifications:

• Bachelor's Degree
• 10+ years of work experience in a high-growth environment, preferably in Customer Success
• Experience in the employer-sponsored health benefits space
• Proficiency with tools such as Salesforce and Tableau; Gainsight experience is a plus
• Passion for mental health and changing the healthcare landscape