Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance customer satisfaction and retention.

Key Responsibilities

• Act as the primary point of contact for customer support requests and build strong relationships
• Manage the support inbox and respond to customer inquiries via email, phone, or chat
• Provide product education, facilitate onboarding, and track customer success metrics

Required Qualifications

• 2-4 years of experience in a SaaS customer support or customer service role
• Experience using a CRM and working in a ticketing system, preferably HubSpot
• Proficient in navigating digital tools like Google Sheets and Slack
• Organized and self-sufficient with the ability to manage competing priorities
• Interest in the art world is a plus but not required