Senior Client Services Representative

Job Summary

A company is looking for a Client Services Senior Representative.

Key Responsibilities

• Respond to complicated client inquiries and collaborate with management across departments to resolve issues
• Analyze escalations by providing detailed insights into root causes and trends
• Generate weekly reports for management on issues and potential solutions

Required Qualifications, Training, and Education

• High School Diploma/GED required; Bachelor's Degree in Business or Health Care preferred
• Minimum of 3 years of experience in client relations, preferably in the healthcare industry
• Proficient understanding of Hospital Revenue Cycle Services
• Intermediate skills in Microsoft Office (Word, Excel)
• Ability to work in a fast-paced call center environment