Job Summary
A company is looking for a Client Services Senior Representative.
Key Responsibilities
- Respond to complicated client inquiries and collaborate with management across departments to resolve issues
- Analyze escalations by providing detailed insights into root causes and trends
- Generate weekly reports for management on issues and potential solutions
Required Qualifications, Training, and Education
- High School Diploma/GED required; Bachelor's Degree in Business or Health Care preferred
- Minimum of 3 years of experience in client relations, preferably in the healthcare industry
- Proficient understanding of Hospital Revenue Cycle Services
- Intermediate skills in Microsoft Office (Word, Excel)
- Ability to work in a fast-paced call center environment
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