Customer Service Representative

Job Summary

A company is looking for a Customer Service Patient Liability Rep I.

Key Responsibilities

• Handle and resolve incoming customer inquiries and concerns, providing a seamless experience
• Follow up on and collect outstanding guarantor balances through outbound phone contact
• Provide financial counseling resources to patients, guarantors, and physician offices as needed

Required Qualifications

• High School diploma or GED equivalent
• One year of related healthcare experience
• No specific licensure or certification required by law
• Preferred Associate's or Bachelor's degree from an accredited university
• Knowledge of current Bad Debt collections practices and the Fair Debt Collection Practices Act is preferred