Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative.

Key Responsibilities

• Provide outstanding service to online customers with a warm and empathetic approach
• Attend and contribute to team discussions to develop strategies for improving customer experience
• Meet and strive to exceed individual and team Customer Experience KPI's and targets

Required Qualifications

• Strong understanding of internal software programs such as Shopify, Gorgias, Loop, PeopleVox, and Whiplash
• Ability to build and maintain professional relationships across all departments
• Experience in customer service or a related field
• Self-starter with a collaborative mindset
• Optimistic attitude towards problem-solving