Patient Retention Specialist

Job Summary

A company is looking for a Retention Specialist to assist patients and address their concerns in a remote setting.

Key Responsibilities

• Answer inbound calls from existing patients and assist with inquiries
• Handle patient concerns and escalate issues as necessary to retain patients
• Make outbound calls to previous patients to encourage their return

Required Qualifications, Training, and Education

• Must be 18 years of age or older
• High school diploma or GED required
• 1-2 years of experience in customer service or collections activities
• Experience in a high-volume, phone-based environment
• Prior remote work experience is required