Technical Support Engineering Manager

Job Summary

A company is looking for a Manager of Technical Support Engineering to lead their global technical support team.

Key Responsibilities:

• Lead and manage the global Technical Support Engineering team, providing guidance and mentorship
• Ensure adherence to SLAs and directly manage support tickets during peak demand
• Monitor team performance using KPIs and identify opportunities for process improvements

Required Qualifications:

• 5+ years of experience in technical support or services, with at least 2 years in a leadership role
• Proven ability to manage and scale a global support team in a complex enterprise environment
• Strong technical skills in troubleshooting software, networking, or security products
• Practical experience with infrastructure technologies including Kubernetes and Linux
• Familiarity with support tools such as Zendesk, Salesforce, or Jira