Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst (Software - Fully Remote).

Key Responsibilities

• Manage coordination and communication with customers to understand their needs
• Document reported issues and perform initial triage for escalation if needed
• Provide customer feedback to product managers and assist in system analysis

Required Qualifications and Education

• Bachelor's in Information Technology, Management of Information Systems, Computer Science, or related field
• Knowledge of the public safety or criminal justice industry (preferred)
• Ability to work from 8am - 5pm EST, Monday - Friday
• Must pass fingerprint-based state and federal background screenings
• No sponsorship required to work in the U.S