Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer experience and drive product adoption.

Key Responsibilities:

• Manage customer engagements throughout their lifecycle to ensure satisfaction and adoption
• Act as a trusted advisor, communicating product roadmaps and aligning them with customer business priorities
• Develop success plans for customers, addressing critical factors and facilitating resolution of escalated issues

Required Qualifications:

• 3+ years of functional experience in HCM or Financial domains
• 3+ years of experience in customer-facing roles related to CSM engagements
• 3+ years of experience in professional services, including consulting or project management
• Experience collaborating with executive-level stakeholders, particularly in finance or HR
• Previous SaaS experience is preferred