Salesforce Certified Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to provide technical support and enhance customer satisfaction.

Key Responsibilities

• Act as the primary contact for customer technical support, ensuring urgency and ownership in interactions
• Utilize Salesforce Service Cloud to manage and respond to incoming support cases and validate customer-reported bugs
• Collaborate with customers and internal teams to resolve issues and recommend product enhancements

Required Qualifications

• Experience with SaaS products, particularly CRM or Help Desk solutions
• Salesforce Admin (201) Certification is required
• Technical proficiency with a quick aptitude for learning new technologies
• Availability during US Pacific or Mountain time business hours
• Experience in customer interaction and relationship management