Customer Support Manager

Job Summary

A company is looking for a Manager, Customer Support.

Key Responsibilities:

• Provide consistent feedback on customer support performance and manage performance standards
• Mentor and lead the team to ensure customer satisfaction and establish best practices
• Act as a liaison with internal teams to manage customer issues and communicate changes in procedures

Required Qualifications:

• 4+ years of business experience in a customer support environment, with 3+ years in a management role
• Post-Secondary Degree or Diploma
• Ability to manage in a fast-paced environment
• Experience in driving team results through coaching and mentoring
• Exposure to AI tools and a desire to leverage them in the workplace