Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success to lead their post-sales organization.

Key Responsibilities

• Lead the full post-sale customer journey, including onboarding, support, and renewal
• Design and execute lifecycle strategies tailored to different customer segments
• Build and manage a customer success-led expansion pipeline with clear performance metrics

Required Qualifications

• 10+ years in Customer Success, with 5+ years in senior B2B SaaS leadership
• Experience managing differentiated customer success motions across various segments
• Proven ability to lead cross-functional customer success teams
• Strong sales acumen with experience in driving expansion pipelines
• Expertise in building customer training programs and churn prevention strategies