Customer Service Representative

Job Summary

A company is looking for a remote Customer Service Representative (CSR) to support healthcare clients.

Key Responsibilities:

• Manage inbound/outbound calls and assist customers with scheduling appointments
• Answer customer inquiries via phone, email, or chat and document interactions in the system
• Verify information from third-party entities and escalate complicated issues to a supervisor if needed

Qualifications:

• High school diploma or equivalent
• Minimum of 6 months prior customer service experience
• Availability to work 40 hours/week (Monday to Friday, 8 AM to 5 PM EST)
• Comfortable handling both voice and non-voice interactions
• Ability to effectively work from home with a personal computer or laptop and a stable internet connection