Customer Experience Sales Agent

Dealership: L0397 Driveway Home OfficeLithia & DrivewayLithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!We’re Hiring! Sell Agent – Customer ExperienceSchedule: Tues-Sat, or Sun-Thurs. shift option available (9:00am-6:00pm)Pay: $22.00/hr. + BonusLocation: 14900 Landmark Blvd. Dallas, TX.The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.Responsibilities

• Driveway website concierge/brand promise expert:
• Customer Concierge
• Answers questions and helps move the digital transaction process forward
• Coordinates virtual inspection using our inspection application
• Coordinates pick-up of purchased vehicle from customer’s home.
• Communicate effectively with customers through chat, phone, and CRM/email
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Experience in customer service and/or Sales is preferred
• Auto industry experience is a plus, but not required
• Strong attention to detail
• Excellent communication skills
• Time management
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change.
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.