Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to provide fast and friendly support to clients.

Key Responsibilities

• Provide excellent customer support by addressing inquiries and concerns promptly and effectively
• Navigate client conflict professionally and collaboratively to find mutual solutions
• Alert clients to service gaps and recommend additional products and services to enhance retention and growth

Required Qualifications

• 1-3 years of experience in a similar role within a business services environment
• Prior success in a customer service or sales role
• Demonstrated ability to meet deadlines consistently
• Familiarity with Google Suite or Microsoft Office
• Ability to provide attentive service in a fast-paced environment